Kentucky Trailer Owner's Manual and Contact Information
Warranty work can be authorized only by the Kentucky Trailer Warranty Department. The following criteria must be followed:
- Any repair shop including the customers shop can perform warranty repairs providing they contact Kentucky Trailer for authorization. For any major repairs, we ask that the trailer be brought to one of our preferred service centers if possible.
- Defective parts that are removed or replaced may be requested for return to Kentucky Trailer, tagged with the trailer’s serial number and marked to Warranty’s attention.
- Photographs may be requested before authorization of work is given. Failure to follow these procedures may affect Kentucky Trailer’s willingness to assist with current or future warranty claims.
Moving & Storage, Product & Package Delivery, Snack Foods, & Truck Bodies:
Bill Schlaupitz, Warranty Manager, [email protected]
Toll Free: (888) 598-7245, Ext 656
Phone: (502) 637-2551, Ext 656
7201 Logistics Drive, Louisvile, KY 40258
kytrailer.com
Race Transporters, Motorsports, Special Product Delivery:
Paul Baker, Sales/Service Manager, [email protected]
Toll Free: (888) 598-7245
Phone: (502) 414-7793
3400 Robards Court, Louisville, KY 40218
kytrailer.com
Enclosed Auto / Vehicle Transport, Military / Government, Mobile Medical, Mobile Event / Marketing, Display and Exhibit, Mobile Command Centers, Training Centers, Expandable, Hospitality, Merchandising:
J. Michael Mahler, Customer Service/Warranty Coordinator-KTSV, [email protected]
Toll Free: (800) 521-9701, Ext 142
Phone: (248) 232-2572
48282 Frank Street, Wixom, MI 48393
ktsv.com
Consumer Regulations:
If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Kentucky Trailer. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Kentucky Trailer. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at (800)-424-9393 (or (202) 366-0123 in Washington, DC area) or write to: NHTSA, U.S. Department of Transportation, Washington, DC. 20590. You can also obtain other information about motor vehicle safety from the Hotline.
Canada Consumer Regulations:
If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform Transport Canada using the toll free number: 1 800 333-0510.